Meriden schools consider adding IT position to deal with increased demand

Dec 15, 2014   //   by nick   //   Blog, Computer Networking  //  No Comments

MERIDEN —  11/28/14, according to the Record Journal the city of Meriden school system may be adding another technology support staff member to ensure that 3,000 new computers and mobile devices remain up and running.

The school system has recently added, or will add by the end of the school year, 1,500 tablets at the two high schools, 80 computers to the Roger Sherman School media center, 500 mobile devices at John Barry School, and 840 Chromebooks. The nearly 3,000 devices are in addition to thousands already in the 15 school buildings in the city.

Assistant Superintendent Michael S. Grove said the four technicians already working for the system split up those 15 buildings when responding to requests for help through a web-based help desk system the city uses.

“We try to respond to issues within a week of getting the request,” Grove said, “but with the large volume of requests coming in lately, we’re not able to get there quickly enough. Things are building up two or three weeks out, and even just adding one extra person to help means 20 percent more support for us.”

The new tech position would pay $35,000 a year and is designed to “meet the increased technical needs of staff and students in the district,” according to information distributed at a recent Board of Education Finance Committee meeting. Finance Committee Chairman John Lineen said that the committee supported the additional position.

“With the additional tablets, computers, and devices, we need these support services, too,” he said.

The new hire would be responsible for “the daily technical support of desktop computers as well as mobile device software and hardware,” according to the job description.

That support would include “meeting the hardware and software requirements of staff and students, ensuring network connectivity, application access, and providing end-user support.”

Grove said that the problem facing the school system isn’t a higher percentage of problems per device, but a higher number of devices, all with the potential to require support staff at some point.

Most of the issues are ultimately a simple fix, or a matter of walking the user through a specific problem, Grove said.

He added that while most devices are under factory warranty for hardware issues, “you still need someone to call the company and coordinate pickup, dropoff, all of that with them.

“When we had one or two computers in each classroom, our support model worked,” Grove said, “but with so many more we need to change things a little bit.”

The position will go before the full Board of Education at its next meeting on Dec. 2. If approved, the new hire would start work Jan 5th, 2015

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